Tele-Selling Operator (Polish language)

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Tele-Selling Operator (Polish language)

Infopro Digital Group is recruiting a Tele-Selling Operator on a permanent basis to join HaynesPro Romania.

HaynesPro Group is the leading European supplier of technical data for the automotive industry. We have been serving the automotive market with our unique multilingual database since 1995. If you are looking for maintenance data, repair information, motor management diagnostics and much more for passenger cars, light commercial vehicles, trucks, and motorcycle, we can deliver you just that!

Key task and responsibilities:
As a Tele-Selling Operator in an automotive software environment, you will play a crucial role in generating sales opportunities and maintaining customer relationships. This position requires a high level of resilience, motivation, and goal orientation. Proficiency in Polish is essential, and proficiency in a second language is desirable.

Your tasks are as follows:

Making Qualified Calls:
-Initiate outbound calls to potential customers, following a predefined list or database.
-Identify and qualify prospects by assessing their needs and interest in automotive software solutions.
-CRM Software Usage:
-Document the outcome of all calls accurately using CRM software.
-Maintain and update customer records, ensuring data accuracy and completeness.

Software Demonstrations:
-Present the benefits and features of the automotive software to qualified prospects.
-Offer prospects the opportunity to schedule a software demo with a field sales representative.
Customer Engagement:
-Make welcome calls to new customers who have purchased the product to ensure satisfaction and answer any initial questions.
-Conduct courtesy calls to existing customers, fostering relationships and identifying upselling opportunities.
Complaint Handling:
-Log customer complaints and issues into the CRM software, ensuring proper documentation and timely resolution.
-Escalate complex issues to the appropriate department for resolution.

Appointment Setting:
-Secure qualified appointments for field sales representatives, ensuring that leads are properly vetted and prepared.
-Generate regular reports on call activity, lead conversion rates, and customer feedback.
-Provide insights and feedback to the Regional Sales Director for continuous improvement.

About you:
The role of Tele-Selling Operator within the Infopro Digital group is for you if you have:
-Polish as a native language.
-Proficiency In English is mandatory at business level.
-Proficiency in a second Central European language is desirable (Czech, Slovakian, or Hungarian).
-Proficiency in Romanian is a plus, but not necessary for the role.
-Resilience, motivation, and a goal-oriented mind-set.
-Excellent verbal communication skills and phone etiquette.
-Familiarity with CRM software and data entry.
-Customer-centric approach and strong interpersonal skills.
-Ability to work independently and as part of a team.
-Basic knowledge of automotive software solutions (training provided).
-Sales or telemarketing experience is a plus.
-Flexibility to adapt to changing priorities and targets.
-This Tele-Selling Operator role is vital in driving sales growth and maintaining customer satisfaction within the automotive software sector. The successful candidate will work closely with the regional sales team to achieve targets and contribute to the overall success of the organization.

Looking for an exciting mission to serve professionals?
At Infopro Digital, you will work in a stimulating environment where you will be constantly learning. You will have the chance to work with multidisciplinary teams on innovative projects and to be given real responsibilities. With a strong entrepreneurial culture and more than 300 jobs, Infopro Digital offers many career opportunities.

– the opportunity to be part of a young and professional team ;
– continuous education and professional development ;
– various bonuses, depending on performance ;
– “Regina Maria” medical care subscription ;
– possibility to work from home ;
– competitive Salary.

Learn more about us!
Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.
Infopro Digital connects professional communities.
Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.
With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.