Atelio Fid: Essential marketing and predictive maintenance software for workshops and networks

Let’s discover Atelio Fid

With Atelio Fid, you can send personalized service alerts to your customers via email and text message at the optimal time, ensuring timely and tailored communication.

Atelio Fid empowers repairers and automotive centres to foster customer loyalty by proactively sending timely service alert messages, anticipating upcoming work on their vehicles and showcasing expertise in servicing.

The algorithm of Atelio Fid cross-references data from the manufacturer’s maintenance plan with dormant information from your DMS, such as Atelio Pro (customer details, vehicle data, spare parts, mileage, etc.). This ensures that customers are alerted to the need for service on their vehicles before they are even aware of it.

Predictive marketing relies on the ability to anticipate consumer behavior and address their needs before they are even aware of them.

Atelio Fid enables you to reach out to eligible customers at the opportune moment. Each month, select customers will receive a personalized text message or email notifying them of the necessity for their vehicle’s service. Showcase your professionalism and dedication to their vehicle’s well-being, leaving a lasting impression!

 

Atelio Fid’s calculation algorithm cross-references the manufacturer’s maintenance plan data with your DMS invoice data (customers, vehicles, invoiced parts and packages, mileage, etc.) to identify the vehicles suitable for servicing for a given period.

 

Atelio Fid offers an advanced campaign system: it defines targeted interventions, determines which part of the customer population to contact each month and for each campaign (brakes, shock absorbers, service, etc.).

 

You don’t have to do anything: Atelio Fid’s predictive marketing solution does the targeting for you and provides you with ready-to-use email and text-message templates. You only have to check and validate them, and the job is done automatically.

Turn dormant data from your management tool into revenue and loyalty with Atelio Fid.

Atelio Fid Benefits

The tool designed to increase customer attendance at the workshop.

Benefits for independent repairers

• Offer a professional and personalised service, anticipating your customer’s needs
• Keep your customers loyal and increase your turnover
• Personalise your messages with promotional offers
• An easy-to-use tool
• Automatic campaigns when you don’t have time to set them up
• Statistics to monitor campaign performance

Benefits for workshop networks

• Offer your franchisees an innovative turnkey marketing tool
• Increase the sales and performance of your network
• Increase the visibility and professionalism of your brand
• Improve the image of your network by standardising communication between outlets
• Easy to implement
• Global and per-store statistics to monitor the performance of your network’s campaigns

Atelio Fid Exclusive functionality

How does Atelio Fid improve your commercial performance through the efficient use of sleeping data?

ATELIO FID suggests a targeted list of customers for each campaign, organizing them based on criteria such as the type of operation needed for their vehicles.

Every month, you have the flexibility to select specific customers for outreach via email or text message, aligning with your precise targeting requirements. After each campaign, analyze and optimize your actions by leveraging generated turnover and workshop data to enhance performance.

Customer Targeting

Atelio Fid extracts your customer and fleet data from your ERP/DMS by linking it to your management tool.

 

Its internal algorithm associates this data with the operations on the last invoice by mapping them with the manufacturer’s maintenance plans.

Maintenance forecasts are calculated based on the actual time interval and mileage of the vehicles.

 

Finally, it identifies the list of customer vehicles in need of maintenance/repair.

Setting up sms or email campaigns

The workshop has the option of refining the proposed target, selecting the type of promotion to be sent and the type of channel, text message or email, with which to communicate.

Validating and sending the campaign

Each month, once the target audience has been validated, campaigns are sent to customers who meet the requirements. Campaigns can be customised with brand colours and additional promotions.

Reception by the customer

The driver receives an invitation to schedule servicing, proceeds to book the appointment at the workshop, thereby optimizing both time and organizational efficiency.

One tool with 2 ways to manage communication and customer loyalty